News

Customer Service: How It’s Failing Your Business

During tough economic times customer loyalty can get rocky. Companies need to retain these customers by providing superb customer service and taking care of frustrated customers. Strong customer service is an important part in providing positive customer feedback as well as higher customer retention. Accurate knowledge and prompt service is imperative in customer service. Employees need to know all aspects …

Box: Let’s Take A Closer Look

The cloud computing industry has gained quite a bit of traction within the past year alone, with many companies launching and existing companies going public. Some of the most well-known companies within the industry are Microsoft, Google, Amazon, Dropbox and Box. Out of the above mentioned companies there is one …

A Smarter Incubator: How Harvard based iLabs can provide the equation for success.

To allow anything to grow, sometimes all that is needed is space; In November of 2011, that was what Harvard Innovation Labs (iLabs) hoped to accomplish. The organizers of iLabs believed that giving space to a startup to work in, allowed them the time needed to “hatch and ultimately scale” …

Google doing Business

With revenue of over 50 Billion, Google is now a major player in applications for everyone around the world. Google started in 1996 as a research project between Larry Page and Sergery Brin and has grown substantially since then. Google was finally founded in 1998 only two years past the initial research project that had …

VC Social Media Battle

By now you are aware of the social media boom that has been spreading like wildfire across the globe. Social media is making it easier and faster to communicate to people all over the globe. David Teten, a Partner with ff Venture Capital and Founder and Chairman of Harvard Business School Alumni Angels of Greater New …

Entrepreneur & Leader: Richard Branson

Richard Branson founded Virgin in 1970 and it’s been growing ever since. When he first started Virgin he was only 20 years old and founded Virgin Record labels. Richard Branson wasn’t an honor student in high school and ended up dropping of Stowe School at age 16.  Surprisingly even though he dropped out of …