During tough economic times customer loyalty can get rocky. Companies need to retain these customers by providing superb customer service and taking care of frustrated customers. Strong customer service is an important part in providing positive customer feedback as well as higher customer retention. Accurate knowledge and prompt service is imperative in customer service. Employees need to know all aspects …
With revenue of over 50 Billion, Google is now a major player in applications for everyone around the world. Google started in 1996 as a research project between Larry Page and Sergery Brin and has grown substantially since then. Google was finally founded in 1998 only two years past the initial research project that had …
The Evernote scare on March 4th is something that no customer wants to hear about through social media or on the news especially learning that their information might have been stolen. When a security breach affected Evernote, a digital note taking service, security was taken seriously. Evernote sent out an …
By now you are aware of the social media boom that has been spreading like wildfire across the globe. Social media is making it easier and faster to communicate to people all over the globe. David Teten, a Partner with ff Venture Capital and Founder and Chairman of Harvard Business School Alumni Angels of Greater New …
Richard Branson founded Virgin in 1970 and it’s been growing ever since. When he first started Virgin he was only 20 years old and founded Virgin Record labels. Richard Branson wasn’t an honor student in high school and ended up dropping of Stowe School at age 16. Surprisingly even though he dropped out of …
With the re-election of President Obama many questions have arisen about his strategy in the upcoming years. One reporter cleverly asked him what would be the one book he would take with him, after the Bible. The book he said was the best selling account of President Abraham Lincoln’s leadership …
Since Facebook’s launch in 2004 most customers have been using this new channel to keep up to date with friends or post about an important issue or product. The latest person trying to get in on the action of Facebook is The Bill & Melinda Gates Foundation. They created an event …
On my last couple blogs I have really been trying to captivate why social media is important, not only in our daily lives, but also our business lives as well. Another topic I want to discuss is how networking can help you achieve more success. You know by now that networking and staying connected is essential in …
Following the recent economic recession businesses and business people alike have been looking for that extra edge that will keep customers and businesses connected. These great connections will achieve valuable deals to help them thrive in the dwindling economy. Customer relationship software (CRM) has been seeing great growth following the recent recession because now businesses …
Over the past few years it has been no surprise that companies started investing funds in greener technology. Following the oil crisis that has been plaguing the world in recent years companies have been turning to alternate energy sources that are more Earth friendly. So with these companies starting to put …
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