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Customer Service: How It’s Failing Your Business

During tough economic times customer loyalty can get rocky. Companies need to retain these customers by providing superb customer service and taking care of frustrated customers. Strong customer service is an important part in providing positive customer feedback as well as higher customer retention. Accurate knowledge and prompt service is imperative in customer service. Employees need to know all aspects …

Convincing Everyone in Your Organization to Embrace CRM

When properly implemented, Customer Relationship Management (CRM) software has the potential to drastically improve a company’s performance and efficiency. However, this can only occur if an organization’s employees fully embrace the CRM tools. This may seem a simple concept, but it is often considered to be the biggest obstacle in …

Venture Capitalist Divided by Gender: Metrics v. Vision

It is a difficult situation for entrepreneurs when approaching venture capitalists for funding. The ability to pitch a business idea to a venture capitalist can be daunting because the outcome generally can be determined by the validity of your business idea. At the 16th Annual Venture Capital Conference , discrepancies …

A Smarter Incubator: How Harvard based iLabs can provide the equation for success.

To allow anything to grow, sometimes all that is needed is space; In November of 2011, that was what Harvard Innovation Labs (iLabs) hoped to accomplish. The organizers of iLabs believed that giving space to a startup to work in, allowed them the time needed to “hatch and ultimately scale” …

Stuck on the Rough Draft? Rough Draft Ventures can help get your business going.

Boston-area students are by far the best and brightest; driven by their entrepreneurial ideals and passion for success. Last December Rough Draft Ventures, a Boston grown venture capital firm, set out on a mission to make small investments into startups led by Boston-area students as a way to help them …

Private Equity fundraising rebounds in the 3Q: Top Cities for Venture Capitals in Q3

According to data released by PitchBook, private equity (PE) fundraising continues to rise from once crisis stricken levels. The primary focus has now shifted to an unlikely source; small Private Equity funds. The third quarter (3Q) of U.S. private equity fundraising in 2013 has shown comparable differences from 2012’s 3Q, …