A recent InformationWeek survey found that the percentage of companies using software as a service (SaaS) increased significantly from last year. This year, 60% of those surveyed said they were using a SaaS application, up 13 points from 47% in 2010. According to the article, this was “one of the …
With more than 21 years of experience as an IT support person and software developer, Nancy Keddy, Co-Founder and CEO of Touch Ahead Software, has “seen and heard about many CRM implementations that have gone poorly, but [has] also had the pleasure of being involved with many successful implementations.” In …
If you worry about employees’ reluctance to learn how to use the new CRM software your organization has just invested in, this post may help ease your mind. Since investing in CRM software requires a substantial amount of thought and careful consideration, you have the right to want everyone in …
Chances are you have heard about the hype of SaaS in the media, especially how more and more businesses are adopting SaaS for their CRM models. You may feel unsure about adopting SaaS, or overwhelmed about why SaaS is getting so much attention. Here are the key reasons why SaaS …
There are many reasons why you may be dissatisfied with your business’ on-premise CRM software. One of the common complaints is that the software requires companies’ in-house IT teams’ frequent and costly attention. The time and effort that your in-house IT team puts towards maintaining on-premise CRM solutions could be …
At both the ACG InterGrowth Conference in Las Vegas and the Growth Conference in Boston in 2009, we conducted a survey to gain insight regarding the alternative asset community’s CRM usage and experience. The survey was administered to those who represented a private equity, venture capital, or any alternative asset …
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